Returns & Refunds

We want you to feel confident shopping with Dinoks. If you need help with an order, please contact us at support@dinoks.com within 30 days of delivery.

Defective or damaged items

If your item arrives damaged, defective, or incorrect, email us as soon as possible. To help us review your request, please include:

Your order number
A short description of the issue
Clear photos of the item and its packaging, where applicable

After review, we may offer a replacement, a return and refund, or another appropriate resolution. We will provide return instructions before any item is sent back.

Important return information

Please do not send items to the return address shown on the original parcel unless Dinoks has instructed you to do so.
Refunds, when approved, are issued to the original payment method. Your bank or payment provider may need additional time to post the refund.
Items that are damaged after delivery through misuse, alteration, or accidental damage may not be eligible for a refund.

For any return or refund question, contact support@dinoks.com.