FAQs

Frequently Asked Questions

How long does delivery take?

Orders are generally processed within 1–3 business days. Typical delivery estimates are 5–10 business days for standard shipping, 2–5 business days for expedited shipping where offered, and 10–15 business days for international shipping. Delivery estimates are not guarantees and may vary by destination, carrier capacity, and customs processing.

Will I receive tracking information?

Yes. Once your order has shipped, we will email your tracking details. Tracking may take a short time to become active. If you cannot find your tracking email, contact support@dinoks.com.

Can I change my shipping address?

Please contact us as soon as possible at support@dinoks.com. We will do our best to help before the order is processed or shipped, but changes cannot be guaranteed once fulfilment has begun.

Which payment methods can I use?

The available payment options are displayed securely at checkout. If a payment is declined, please check with your card issuer or try another available payment method.

Will I have to pay customs duties or import taxes?

For international orders, duties, taxes, or import fees may be assessed by the destination country. These charges are the customer’s responsibility unless clearly stated otherwise at checkout.

How do I contact Dinoks?

Email support@dinoks.com and include your order number if your question relates to an existing order.